Shipping Policy

‌Effective Date: September 6, 2026‌

Welcome to the official Shipping Policy of EMPR AUSTRALIA PTY LTD, governing all order delivery services provided through our e-commerce website [www.emprau.com]. This policy outlines all clear, transparent terms covering order processing timelines, shipping coverage areas, delivery fees, tracking workflows, delivery liability rules, and post-delivery support for our full catalogue of fan-fave desk essentials including our curated coaster sets, mouse mats, table mats and other thoughtfully designed desktop tools. This policy is drafted to help every shopper enjoy a smooth, predictable delivery experience when upgrading their workspace with our functional, stylish desktop accessories, and to eliminate ambiguity for all parties involved. By placing an order on our website, you confirm that you have read, understood, and agreed to all the terms outlined in this Shipping Policy.

1. Order Processing & Preparation Timelines

Once your completed payment for an order is successfully confirmed on our platform, our warehouse team located at Unit 21, 453–455 Victoria Street, Wetherill Park, NSW 2164, Australia will immediately begin processing your order for dispatch. All standard in-stock items listed on [www.emprau.com], including our full range of coasters, mouse mats and table mats, are physically stored in our local Australian warehouse, so we will not require extended cross-border procurement lead times for standard orders.
For all regular non-custom orders, our team will complete item quality checks, secure protective packaging, and hand over the parcel to our partnered courier service within 1 to 3 business days. Business days are defined as Monday to Friday, excluding national Australian public holidays, weekends, and any announced warehouse closure dates that will be notified via a prominent banner on our website homepage in advance. For custom engraved, personalized or bulk corporate workspace orders that require additional custom production work before dispatch, our team will send you a separate order confirmation email that clearly states the estimated custom processing timeline before delivery, which will never exceed 7 business days under normal circumstances.
Once your order is dispatched from our warehouse, you will receive an automatic confirmation email sent to the email address linked to your order account, which includes your unique parcel tracking number and direct access to real-time delivery status updates for your shipment.

2. Shipping Coverage Areas & Delivery Timeframes

We currently provide two tiers of official shipping services for our customers, with clear estimated delivery windows based on your location:

2.1 Domestic Australian Shipping

We deliver to all valid physical street addresses across all states and territories of Australia, including residential, commercial, PO box and parcel locker addresses. Our standard domestic shipping service, which uses national trusted courier partners, has an estimated delivery window of 2 to 7 business days after dispatch, depending on your exact distance from our Wetherill Park warehouse location and local courier service coverage efficiency. For customers located in the Greater Sydney metropolitan area, most orders will arrive at your provided address within 1 to 3 business days after dispatch.
We also offer an optional express domestic shipping service for customers who need their desk accessories delivered urgently, with an estimated delivery window of 1 to 2 business days after dispatch for all major Australian cities. You can select your preferred shipping service and view the exact corresponding shipping fee during the final checkout page before you complete your order payment.

2.2 International Shipping

We currently offer limited international shipping service to customers in New Zealand, Singapore, and select European Union member countries. All international orders will be shipped via certified international courier partners, with an estimated delivery window of 7 to 14 business days after dispatch. Please note that all international customers are solely responsible for paying any applicable customs duties, import taxes, or local clearance fees that may be charged by your destination country’s customs authority upon the arrival of your parcel. We do not include these extra charges in the product prices or international shipping fees displayed on our [www.emprau.com] website. If your parcel is held for customs clearance in your destination country, our support team will provide all required documentation to help you complete the clearance process as smoothly as possible.

3. Shipping Fees & Free Shipping Threshold

Our shipping fee structure is designed to be simple and transparent, with no hidden surcharges applied to your order after checkout:

• For standard domestic Australian orders with a total pre-tax cart value below AUD 75, a flat rate standard shipping fee of AUD 7.99 will be applied to your order.
• For all standard domestic Australian orders with a total pre-tax cart value equal to or above AUD 75, you automatically qualify for our free standard shipping promotion, with zero shipping fees charged at checkout.
• The optional express domestic shipping service for all locations across Australia has a flat rate fee of AUD 14.99 for all eligible orders, regardless of your total cart value.
• International shipping fees are calculated dynamically based on the total weight of your order and your exact destination country, and the full exact fee will be clearly displayed to you before you confirm your order payment during checkout.
  All shipping fees cover the full cost of parcel dispatch, standard delivery insurance for lost or damaged parcels during transit, and full end-to-end courier tracking support for your order.

4. Parcel Tracking & Delivery Protocols

Once your order is dispatched, you can use the unique tracking number provided in your dispatch confirmation email to check the real-time location and latest status of your parcel at any time via our courier partner’s official tracking portal. If your parcel shows as “delivered” in the courier system but you have not received your package, please contact our customer support team immediately at our email address klyrox@emprau.com or call our support line on +(61) 431 530 778 within 7 days of the marked delivery date, so our team can launch an official courier investigation for your missing parcel.
All orders require a signature confirmation upon delivery by default. If you will not be available at your delivery address to sign for the parcel on the scheduled delivery day, you can leave special delivery instructions during the checkout process, or contact the local courier branch directly using your tracking number to reschedule your delivery to a suitable date, or request to have your parcel dropped off at a nearby safe pickup location. If the courier attempts delivery three times unsuccessfully and cannot reach you to arrange re-delivery, your parcel will be returned to our warehouse, and you will be responsible for covering any additional re-shipping fees if you wish to have the order sent out to you again.

5. Shipping Exceptions & Liability Policies

Our team takes full responsibility for any parcels that are confirmed lost in transit by our courier partner, or items that arrive at your location with obvious transit damage that impacts the normal function of your products. For these eligible cases, our team will work with you to arrange a free re-delivery of a brand new replacement order, or issue full store credit equal to the full value of your lost or damaged items, no extra fees required on your end.
We are not liable for delivery delays caused by force majeure events that are outside of our reasonable control, including but not limited to extreme adverse weather conditions, local public health emergency restrictions, courier industrial action, unexpected customs clearance delays for international orders, or other official government regulatory actions. If such an event causes an unexpected delivery delay, our support team will proactively notify you of the situation, provide regular status updates, and arrange for priority dispatch of your order as soon as services resume to minimize any inconvenience caused to you.
If you have any questions about our shipping policies, estimated delivery timelines for your specific order, or need help with tracking an existing dispatched parcel, you can reach our dedicated post-purchase support team anytime at klyrox@emprau.com, or contact us via phone on +(61) 431 530 778 during Australian business hours. Our team will respond to all shipping-related inquiries within 24 hours, to ensure your ordered fan-fave desk essentials arrive at your workspace as smoothly and quickly as possible.