Terms of Service

‌Effective Date: September 6, 2026‌

Welcome to the official Terms of Service of EMPR AUSTRALIA PTY LTD. This legally binding agreement governs your access to and use of our e-commerce platform [www.emprau.com], as well as all purchases, account activities, content interactions, and other services provided through our website. Our store exists to deliver high-quality, thoughtfully designed fan-fave desk essentials including coasters, mouse mats, table mats and other functional, stylish desktop tools that upgrade every user’s daily workspace experience. By accessing our website, creating a user account, browsing our product catalogue, or completing a purchase on our platform, you explicitly agree to be bound by all the terms, conditions, policies, and guidelines outlined in this document, as well as all supplementary policies that are explicitly referenced and linked within these Terms of Service. If you do not agree with any part of these terms, you may not access or use our website or any of our provided services.

1. Platform Eligibility and User Account Requirements

To create a registered “My Account” profile on [www.emprau.com] and make purchases on our platform, you must be at least 16 years of age or older, or have the explicit legal consent and supervision of a parent or legal guardian to enter into this agreement. By registering for an account, you confirm that all registration information you submit to us, including your full legal name, valid email address, contact phone number, and accurate billing and shipping details, is complete, true, up-to-date, and fully accurate at the time of submission.

You are solely responsible for safeguarding the security of your account login credentials, including your account password, and for all activities, actions, and orders that take place under your registered account, whether those actions are conducted by you or by any third party you grant access to your account. You agree to notify us immediately via our official contact email at klyrox@emprau.com if you detect any unauthorized access to your account, credential leaks, or any other security breach related to your [www.emprau.com] profile. EMPR AUSTRALIA PTY LTD cannot and will not be liable for any loss, damage, or negative consequences arising from your failure to maintain the security of your account login details.

We reserve the full right to suspend, restrict, or terminate any user account at our sole reasonable discretion, without requiring prior notice, if we determine that the account holder has violated any clause outlined in these Terms of Service, engaged in fraudulent purchasing activity, submitted false personal information, or conducted any actions that harm the normal operation of our platform or the legitimate interests of other users on our website.

2. Product Information, Pricing, and Accuracy of Listings

All product listings published on [www.emprau.com] showcase our full curated range of desktop accessories, including the Bamboo Coaster Set, RGB LED Gaming Mouse Pad, Extra Large Gaming Desk Pad, Natural Cork Mouse Pad, and every other item available for sale in our store. We make every reasonable effort to present the colors, features, specifications, and functionality of each product as accurately as possible through our product photography and written descriptions. However, the actual appearance of items you receive may display minor, non-material variations from the images shown on our website, due to differences in individual device screen display calibration, natural material texture variations for eco-friendly products made from cork, bamboo, slate stone, or marble, and minor manufacturing tolerances that do not impact the normal intended use of the product. All of these minor, non-impactful variations are not considered valid grounds for returns, refunds, or warranty claims.

All product prices displayed on our website are quoted in Euros, unless explicitly marked otherwise, and are subject to change at any time without prior notice, at our sole discretion. We reserve the full right to adjust pricing to reflect changes in raw material costs, shipping logistics expenses, market demand, seasonal promotion adjustments, or other operational cost fluctuations. However, the price applied to your order will always be the exact price displayed on the checkout confirmation page at the exact moment you complete your successful payment for the order.

On very rare occasions, there may be instances where a typographical error leads to an incorrectly listed price for a product on our website, or a mistake in published product specifications. If we identify a pricing error for an order you have already submitted and paid for, we will contact you at the email address linked to your account within 3 business days to notify you of the error, and offer you the option to either confirm your order at the corrected accurate price, or cancel your order for a full 100% refund of the total amount you paid, with no additional fees or penalties charged to you. We will never enforce a transaction at a clearly incorrect, unreasonably low price that is the result of an obvious published typographical error.

3. Order Acceptance, Payment Terms, and Transaction Rules

When you submit an order on our website and complete the payment process, you are submitting a formal purchase offer to EMPR AUSTRALIA PTY LTD to buy the selected products in your cart, which we reserve the full right to accept or reject at our discretion. Our formal acceptance of your order is only confirmed when we send you an official order confirmation email to your registered email address, not at the moment your payment is processed. We may reject your order for multiple legitimate reasons, including but not limited to the fact that the ordered product is unexpectedly out of stock, we detect potential fraud or payment risk associated with your order, your submitted shipping address is located outside our officially supported delivery coverage areas, or you have previously violated clauses outlined in these Terms of Service on past accounts.

All payments made on our platform are processed through PCI DSS certified, fully compliant third-party payment gateways. We do not store full raw credit card, debit card, or sensitive payment method details on our own internal servers, to ensure maximum security for all your financial information. By completing a payment on our website, you confirm that you are legally authorized to use the selected payment method for the transaction, and that the payment details you submit are fully valid and correct.

You agree that you will not submit any unauthorized, fraudulent, or intentionally disputed chargeback requests to your payment provider without first contacting our customer support team to resolve any issues you may have with your order, in good faith. If you submit an abusive, unjustified chargeback request that we determine violates our Refund and Returns Policy, we reserve the right to permanently ban your user account from our platform, and restrict you from making any future purchases on [www.emprau.com].

4. Shipping, Delivery, and User Responsibilities for Receipt

All terms governing the dispatch timelines, shipping coverage areas, delivery fees, tracking workflows, and liability rules for your ordered products are fully defined in our independently published Shipping Policy, which is explicitly incorporated by reference into these Terms of Service as an integral, binding part of this agreement. By placing an order on our website, you confirm that you have read and agree to all rules outlined in our Shipping Policy.

You are fully responsible for ensuring that the shipping address, contact phone number, and delivery instructions you provide during the checkout process are 100% accurate, complete, and eligible to receive courier deliveries. If your order is returned to our warehouse because you provided an incorrect, incomplete, or invalid shipping address at checkout, you will be responsible for covering the cost of return shipping fees to our facility, as well as any additional re-shipping fees required to send the order out to your corrected valid address.

Upon the confirmed delivery of your parcel to the designated delivery address, the full risk of loss, damage, or theft of the ordered products transfers fully from EMPR AUSTRALIA PTY LTD to you, the customer. If your parcel is marked as delivered in the courier tracking system but you do not receive your items, you are required to contact our support team within 7 calendar days of the confirmed delivery date so that we can initiate an official investigation with our courier partner to locate your parcel. We are not obligated to provide replacement orders or compensation for unreported missing parcels brought to our attention after this 7-day window.

5. Returns, Refunds, and Settlement Rules

All terms for return eligibility, valid return scenarios, return shipping responsibilities, and post-return settlement processes are fully specified in our official Refund and Returns Policy, which is fully referenced and integrated as a binding component of these Terms of Service. As explicitly stated in that policy, standalone “refund only” requests where you retain full possession of the physical product you ordered and received are never permitted under our platform rules. No cash refund, store credit, or other settlement compensation will ever be approved for any return request before you successfully send the purchased item back to our warehouse located at Unit 21, 453–455 Victoria Street, Wetherill Park, NSW 2164, Australia, and our quality inspection team confirms the returned item meets all the published return eligibility requirements.

We do not offer cash refunds for valid change-of-mind returns of unused, resalable products: the default settlement option for all such eligible returns is equal-value store credit that never expires, and can be used to purchase any product across our full desktop essentials catalogue. Cash refunds are only issued as an exceptional last resort if the exact product you ordered is permanently out of stock and can never be restocked, making product exchange impossible. Under no circumstances will you be permitted to receive monetary compensation while keeping the product you purchased.

6. Intellectual Property Rights

All content published on [www.emprau.com], including but not limited to all product photographs, written product descriptions, website layout designs, brand logos, graphic assets, video content, copywriting text, page interface designs, and all other materials available on our platform, are the exclusive intellectual property of EMPR AUSTRALIA PTY LTD. This content is protected by Australian copyright law, international intellectual property treaties, and other applicable global intellectual property regulations.

You may not reproduce, distribute, publicly display, modify, reverse engineer, resell, or commercially exploit any of our protected website content for any public or commercial purpose, without first obtaining explicit written prior consent from our authorized management team. You are permitted to download, save, or print copies of website content for your own personal, non-commercial use to help you make informed purchasing decisions on our store. Any unauthorized use of our intellectual property assets will constitute a material breach of these Terms of Service, and we reserve the right to pursue all applicable legal remedies against parties who violate these intellectual property rights.

EMPR, our brand logo, and all associated brand marks used across our website and product packaging are registered and unregistered trademarks of EMPR AUSTRALIA PTY LTD. Nothing outlined in these Terms of Service grants you any license or right to use our trademarks for any purpose without our explicit written permission.

7. Acceptable Use Policy and Prohibited Activities

When accessing and using our [www.emprau.com] e-commerce platform, you explicitly agree that you will not engage in any of the following prohibited activities:

Violating any applicable local, state, national, or international law, regulation, or legal requirement while accessing our website.
Using automated scripts, bots, scrapers, crawlers, or other unauthorized automated tools to access, scrape, or harvest data from our website at excessive volumes, to overload our server systems, or extract large batches of product pricing or inventory information for commercial resale purposes without our prior written consent.
Impersonating any other person, entity, EMPR AUSTRALIA PTY LTD staff member, or falsely stating or misrepresenting your affiliation with any individual or organization when submitting information to our platform.
Uploading, transmitting, or distributing any malicious software, viruses, harmful code, or other digital tools that are designed to disrupt, damage, or compromise the functionality of our website, servers, or the digital devices of other platform users.
Engaging in fraudulent purchasing activity, including using stolen payment card details to submit orders, submitting false reports of damaged or lost parcels to obtain free replacement orders, or making fake refund-only claims that violate our Refund and Returns Policy.
Harassing, abusing, threatening, or harming other website users, our customer support staff, or employees of EMPR AUSTRALIA PTY LTD in any communications submitted to our platform.

If we identify that you have engaged in any of these prohibited activities, we reserve the right to immediately terminate your access to our website, permanently ban your user account, and if applicable, report your illegal activities to the relevant law enforcement authorities.

8. User Submitted Content

You may voluntarily submit content to our website in permitted public sections, including product reviews, user feedback, comments on our social media linked from our site, and messages sent to our contact email klyrox@emprau.com. By submitting any user-generated content to our platform, you grant EMPR AUSTRALIA PTY LTD a perpetual, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, publicly display, distribute, and adapt that content for our legitimate business purposes, including but not limited to using your positive product reviews for website testimonials, social media promotional content, and product marketing materials.

You confirm that all user-generated content you submit to our platform is original to you, does not violate the intellectual property rights, privacy rights, or other legal rights of any third party, and does not contain obscene, offensive, unlawful, or harassing material. We reserve the full right to pre-screen, edit, or remove any user-submitted content from our website at our sole discretion, for any reason, without requiring advance notice to the submitting user.

9. Limitation of Liability

To the fullest extent permitted by applicable Australian law, EMPR AUSTRALIA PTY LTD, our directors, employees, partners, and agents shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or any products purchased from our platform. This includes but is not limited to lost profits, lost business revenue, lost data, work interruption losses, or any other financial losses, even if we have been explicitly advised of the possibility of such damages occurring in advance.

Our total aggregate maximum liability for any and all claims related to your use of our platform, your orders, or any service you obtain from us, will never exceed the total exact amount of money you actually paid to EMPR AUSTRALIA PTY LTD for the specific order or service that is the subject of your claim. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of incidental damages, so some of the above limitations may not fully apply to you depending on your local legal rules.

10. Policy Updates and Agreement Modifications

We reserve the full right to update, modify, revise, or amend the terms outlined in these Terms of Service at any time at our sole discretion. When we make material changes to this agreement, we will update the “Effective Date” label posted at the top of this document, and publish a prominent notification banner on the homepage of [www.emprau.com] to alert all users that the terms have been revised. We will also send a direct notification email to all users with active registered accounts for changes that materially impact your user rights and obligations under this agreement. Your continued use of our website, browsing of our product catalogue, or submission of new orders after the effective date of the revised Terms of Service will constitute your full acceptance of all the updated and modified agreement terms.

11. Governing Law and Dispute Resolution

These Terms of Service are governed, interpreted, and enforced in full accordance with the laws of the state of New South Wales, Australia, without regard to its conflict of law principles. Any dispute, claim, or disagreement arising out of or related to your use of our website, your purchase of products from our store, or the clauses of this agreement will first be resolved through good-faith direct negotiation between you and our EMPR AUSTRALIA PTY LTD support and management team. If the dispute cannot be amicably resolved within 30 calendar days of the start of these negotiations, the dispute will be submitted to the exclusive jurisdiction of the courts located in New South Wales, Australia for formal resolution.

12. Severability and Entire Agreement

If any individual clause or provision outlined in these Terms of Service is determined to be invalid, unenforceable, or illegal by a competent court of law, the remaining valid, enforceable provisions of this agreement will remain in full legal force and effect, and will continue to bind all parties to the agreement. These Terms of Service, along with our referenced and integrated Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the complete, entire legal agreement between you and EMPR AUSTRALIA PTY LTD, and supersede all prior verbal or written agreements, understandings, or arrangements related to your use of our e-commerce platform.

If you have any questions, concerns, or inquiries about any clauses outlined in these Terms of Service, you may contact our team through our official support channels at any time:

Company Name: EMPR AUSTRALIA PTY LTD
Official Website: www.emprau.com
Contact Email: klyrox@emprau.com
Physical Mailing Address: Unit 21, 453–455 Victoria Street, Wetherill Park, NSW 2164, Australia
Contact Phone: +(61) 431 530 778

Our dedicated support team will respond to all terms of service related inquiries within 24 business hours, to help you clarify any points and ensure you have a full clear understanding of your rights and responsibilities as a user of our platform.